When you want to make big budget cuts when it comes to IT investments, but also want to ensure a steady foundation for the total price of your ownership, there is one thing that you must get — the ITIL certification. You might be reading this article in the first place as you are looking for answers on the elusive ITIL certification — such as wanting to know what exactly it is, and whether it is even worth implementing it. Our answer is that an ITIL certificate helps to provide your business with proper foundations, giving you a structured working environment and ample direction to pace your ongoing work and projects, and preventing your progress from being derailed. Furthermore, ITIL certification lets you receive new assignments without giving you additional problems, due to its broad range of capabilities and versatility.
If you are weighing the pros against the cons of getting an ITIL certificate, we are here to assure you that getting an ITIL is a great idea — it will be a decision you will not regret. Serious business owners hoping to deliver even improved customer service and boost their employee retention rates should consider getting adopting ITIL to improve the overall business performance. Let’s not wait any longer, and delve deeper into the benefits of getting ITIL training.
How ITIL Benefits Organizations
There are two ways an ITIL can be helpful — it can help an individual and help an entire organization gain some ground in business.
First of all, having an ITIL will ensure enhanced efficiency and push for success. Any workforce with an ITIL certification is better able to pursue and adopt changes to their business structure to align with the ITIL framework. The framework is designed to improve a business’ organizational performance as a whole. By achieving the certification, the employees of the business become instantaneously equipped with skill sets that are a step above the others, which helps in contributing to the overall improvement. Even if you are simply just a practitioner, acquiring an ITIL certification can already greatly improve productivity rates, as it focuses on continually improving service delivery and efficiency, and the effective collaboration between ITSM and related businesses. To sum it up, one of the most enticing advantages of having an ITIL certification is allowing your employees to go above and beyond their current skill set to become professionals, with a strong ability to define, plan and support your company’s IT services, which adds to the overall efficiency and effectiveness of your business operations.
Second of all, having an ITIL helps your business to better locate the root cause of any issue it faces, and in turn, helps your business to easily resolve any issues it faces. After all, no organization can run problem-free — it’s more likely than not that your workers will sooner or later face incident requests that develop into difficult problems that have to be addressed carefully in steps. When your business follows the ITIL framework, resolving problems becomes easier as the focus shifts to the root cause of the incidents, rather than just the negative after-effects and incidents that have arisen from the IT infrastructure. Adopting the ITIL framework allows you to choose a proper prevention scheme, as the ITIL framework is designed to help you avoid any similar incidents from occurring again due to errors that have been identified prior. By carefully arranging the requests that you receive along with the ITIL structure, you can show the high standards that your business will have and operate at a level above your competitors — a clear advantage of using an ITIL-aligned solution.
How ITIL Benefits Individuals
Thus far, we have covered how an ITIL framework benefits an organization, but have not talked about an ITIL will benefit the specific individual. Naturally, the most obvious reason why a business should adopt an ITIL framework is that it can value add to its employees’ skill sets, helping its professionals acquire valuable knowledge systematically to ensure that they have the best practices out in the working field. Having an ITIL framework helps individuals better plan and support the IT services in their company, or any company they wish to work for, which in turn makes them a much more valued and valuable worker — an asset that companies cannot operate without.
Furthermore, an ITIL is important as it enables professionals to focus on client requests and provide them with an enhanced user experience without spending too much time on any technological issue. Besides that, adopting an ITIL framework in your workplace helps you pinpoint specific high-priority activities that can truly provide value to the workplace of your employment.
In the adoption of an ITIL certification, one will undergo a module that will cover each engagement between service providers and their clients and stakeholders. It will cover communication-related themes and routing customer journeys and enables candidates to equip solutions that boost stakeholder satisfaction, which is essential for any business venture to succeed in any competitive industry, especially one as competitive as the IT industry that is constantly changing. By acquiring adequate knowledge of ITIL’s common language, you will learn to communicate it well across each and every touchpoint that you find yourself in, and learn to adapt to any business communications strategy. This makes you an asset that contributes to the overall success of any endeavor that a business makes toward structural change and improvement. With a clear understanding of ITIL’s common language, you will know what needs to be done and make decisions that align with your organization’s missions and vision — which makes you an effective agent of this great change.
Now that you know why ITIL is important, why wait any longer? Get your ITIL certification immediately, and take the necessary steps to gradually improve your professional career. Be ahead of your competitors by making your services superior to theirs, and reduce your IT costs by adopting an ITIL framework, which will in turn also broaden your horizons. Never be left behind in this competitive industry — get your ITIL certification today.